Return & Exchange Policy

All Vintage outfits are made to order. As such, we do not offer exchanges or refunds for reasons of customer preference, including size, color, or style. Minor variations in color or texture from product photos — due to screen display settings or natural fabric dye lots — are not considered defects and are not eligible for exchange or store credit.

An exchange or store credit will only be issued in the case of a defective or incorrect item, provided that:

• The product is unused, undamaged, and returned with tags and original packaging intact.
• The issue is reported within 48 hours of delivery, along with photo or video proof of the defect, to customersupport@vintageofficial.pk or via WhatsApp at +92 320 4313390.

Where a return is approved, the customer is responsible for the return shipping cost, and approved store credit is processed within 8–10 working days.

We do not offer cash refunds under any circumstance.

Orders shipped internationally are not eligible for exchange or refund. Orders placed by international customers but delivered within Pakistan follow the same process as domestic orders — the recipient must report any issue within 48 hours of receipt, with photo or video proof, to customersupport@vintageofficial.pk or via WhatsApp at +92 320 4313390, and the item must be unused, undamaged, and returned with tags and original packaging intact. Beyond the 48-hour window, no exchange, refund, chargeback, or compensation will be entertained.

The following are not eligible for exchange or refund under any circumstance: unstitched, Ready to Ship, discounted, Instant Delivery, and customized orders.

REFUNDS

We have a no refund policy.